We have put together a range of questions that we are frequently asked by tenants. Should you have any further questions, please do not hesitate to contact us on 01323 844 845.

What references do I need to get?

You will be asked for a previous landlord, bank, employee and/or character references.You will also be required to produce proof of address and either your passport, national ID card or driving licence.

For a short let tenancy where a company is the tenant you will be required to produce proof of ID for those staying at the property and a letter from the company.

Who is responsible for contacting the utility companies after I move in?

You as the tenant are responsible for setting up accounts with the utility companies directly when you move into your property and also when you leave, taking care to provide meter readings at the beginning and end of the tenancy.

How do I work out a monthly rental payment?

The best way to work out the monthly rental payment for a property is to multiply the weekly rent by 52 and divide the total by 12.

How do I pay rent?

You will be asked to set up a monthly standing order with your bank.

When will the rent leave my account?

Generally rent is paid by a standing order mandate and will leave your account on the date stated.  (The due date is typically, although not always, the date on which you moved in). 

Rent is payable in advance of the month.

What happens if my rent is paid late?

Any problems with rental payments, that my result in late payment should be conveyed to Bates & Co. Arrears letters (for which you will be charged) will be issued if rent remains outstanding beyond 5 days after it was due. Interest will be charged until payment is made.

If I have any problems during my tenancy who do I speak to?

If your property is managed by Bates & Co please call 01323 844 845.

If your property is not managed by Bates & Co please call our Lettings Team on 01323 844 845 for general inquiries and advice.

If I want to serve notice to vacate my property what should I do?

Notice would need to be served in accordance with your particular Tenancy Agreement by recorded delivery or delivered by hand to Bates & Co.

What penalties will I incur should I break my tenancy agreement early?

The primary liability is for rent until the end of the contract or its break clause point.

If the landlord agrees to re-market the property and once a new tenant is found, then your liability will be reduced to covering the landlord’s commission and any other expenses from when the property is re-let. Payments would be calculated on a pro-rata basis for the unexpired term of the contract.

How will my payments cease at the end of my tenancy?

You should contact your bank directly to cancel your standing order once the last payment has left your account.

What should I do with the keys at the end of the tenancy?

Unless your landlord gives specific instructions keys should be taken to Bates & Co local office. Please ensure all sets are returned, a receipt is obtained and that this happens on or before the last day of your tenancy.

Please note that you will be liable for rent on a daily basis until the keys are returned.

What expenditure should I expect at the end of the tenancy?

As an outgoing tenant typically your costs will be associated with professional cleaning. Any discrepancies between the check in and check out may result in deductions from your deposit.

What is the Tenant Deposit Protection Scheme?

Your deposit will be protected by the Tenancy Deposit Protection Scheme.

In line with legislation introduced in April 2007 all deposits being paid by a tenant for an Assured Shorthold Tenancy must be registered with a recognised deposit protection scheme within 14 days. Where appropriate, Bates & Co will register the deposit on your behalf.

When is my deposit returned to me?

Once the check-out has been conducted, the property has been cleaned to a satisfactory standard and Bates & Co has received instructions regarding the deposit from the landlord, the money will be returned to your account, less any agreed deductions.

This typically takes 10 working days and generally no more than 28 days.

If your question is still not answered, please contact Bates & Co directly.

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Lettings Fees

Bates & Co. Tenant Charges 2019


Tenancy Holding Fee = Equivalent of 1 weeks’ worth of rent.

This amount is the deducted from your final move in costs prior to the start of your tenancy.


The holding fee is payable in advance of application.

Once satisfactory references have been obtained the property will be withdrawn from the market and reserved to you.

 Upon references being successful before moving in, the sums due will be; 1st months’ rent in advance

Security Deposit – No greater than the equivalent to 5 weeks’ worth of rent. Your holding deposit will be subtracted from this total.

Amendment Fee – £50.00 admin charge for any amendment to your tenancy agreement this includes the addition or removal of a tenant.

Late Rent Charge – a charge of 3% above the Bank of England base rate in interested is payable on the late payment of rent from the date the payment is missed.

N.B – Should the landlord withdraw from your application or a decision has not been made within 15 days your holding fee will be returned in full.

If you fail references due to false or misleading information or change your mind we will retain 50% of the paid holding fee.

Bates & Co are members of the Client Money Protection Scheme and are members of the redress scheme provided by of The Property Ombudsman.

Bates & Co is the trading name of Bates & Co LTD.


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